Tell us the patient's name and the campus. If you know the unit (4-East, ICU, palliative care, surgical recovery), tell us. We will call the floor first to confirm the patient is on-site and that the unit accepts fresh flowers. If the unit restricts fresh flowers, we will phone you back within ten minutes with a permitted alternative — typically a dish garden, succulent, or balloon arrangement, with no upcharge.
Once cleared, our driver carries the arrangement to the unit, leaves the wrapping at the desk, and places the flowers on the patient's table whenever the staff allow it. The card is hand-written. We do not leave a price tag on the gift.
For families calling from out of province, we will follow up with a text or email once the delivery is complete so you know the flowers are with your loved one.