Frequently asked.
- What is your cutoff for same-day delivery in Waterloo?
- 1:00 pm Monday through Saturday. Order before then and we will deliver into Waterloo on the same day. We are based in Kitchener, ten minutes south of Waterloo, so the route is one of our most reliable.
- Do you deliver to the universities?
- Yes — to the University of Waterloo, Wilfrid Laurier University and Conestoga College. We deliver to residence halls, faculty offices and the main reception buildings. Tell us the recipient's name, the building, and the room or office number when you order.
- How much does Waterloo delivery cost?
- Our local delivery fee for Waterloo is the same as for Kitchener — a flat surcharge added at checkout. The fee is one of the lowest in the region because we route Waterloo on the same daily run as Kitchener.
- Do you deliver to Luther Village and Parkwood Mennonite Home?
- Yes. We hold standing accounts with retirement and care facilities throughout Waterloo, including Luther Village on the Park, Parkwood Mennonite Home, and Grand River Hospital — Freeport campus.
- What if the recipient isn't home?
- Our drivers call the recipient before they arrive (except on Mother's Day and Valentine's Day peak windows) so missed deliveries are rare. If a recipient is not home, we leave the arrangement with a neighbour, the building front desk, or in a temperature-safe spot — and we always call you to let you know.